Dulux Warranty Registration Portal

Dulux Weathershield Powerflexx

The top quality elastomeric exterior wall paint with highly advanced Triple Defense Technology that stretches more to cover 10X wider cracks

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Dulux Weathershield

The premium exterior wall paint with advanced Dualshield Technology that provides 2X ultimate protection for your home.

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Dulux Inspire™ Exterior

The high-quality exterior paint with ColourLock Technology that keeps your walls vibrant and protected from sun and rain.

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Welcome to Dulux Warranty Registration Portal

Register your warranty by following these steps:

Step 1 : Choose

Choose your product

Step 2 : Register

Create an account and submit your purchase details as per your receipt.

Step 3 : Monitor

View your warranty submission status by logging into the system.

Step 4 : Check

Approved warranty document will be available in your account for your reference.

Choose your product:

Dulux Weathershield Powerflexx

Dulux Weathershield

Dulux Inspire™ Exterior

The Dulux Warranty (“Warranty”) entitles customers who have purchased Dulux Weathershield PowerFlexx, Dulux Weathershield and/or Dulux Inspire Exterior to claim for replacement of the product(s), subject to these Terms and Conditions, in the event of Peeling, Cracking, Excessive Chalking or the growth of Fungus & Algae on the painted surface as described under point 4 below.
The Warranty applies exclusively to the application of Dulux Weathershield PowerFlexx, Dulux Weathershield and Dulux Inspire Exterior paints on properties or sites located within Malaysia. Additionally, the Warranty is only applicable to consumers who are residents of Malaysia. The Warranty is not applicable to employees of the AkzoNobel group of companies, nor to its distributors, wholesalers, resellers, retailers. Distributors, wholesalers, retailers or contractors/painters may not submit claims on behalf of their customers.
Warranty durations are as follows:
- Dulux Weathershield PowerFlexx: 12 years
- Dulux Weathershield: 7 years
- Dulux Inspire Exterior: 6 years
These durations take effect from the date of application. Date of application must occur within one (1) month of product purchase/receipt.
Definition of Peeling, Cracking, Excessive Chalking & Algae/Fungus growth:
1. Peeling: This condition is manifested when the paint film peels away or detaches from the substrate or when one coat detaches itself from the other coat of paint.
2. Cracking: This condition is manifested by any visible cracking on the paint film other than that caused by plastering/substrate defects and structural movements
3. Excessive Chalking: This condition is manifested when the paint film is chalking more than normal for an emulsion paint and has adversely affected the appearance of paint work.
4. Fungus & Algae growth: This condition is established when there is growth of microorganisms on the surface of the paint film which results in the appearance of the paint film through discoloration. This does not cover fungus growth caused from water seepage, high humidity, high moisture, excessive dirt accumulation or constant dampness within the walls.
The Warranty is subject to the following conditions, including but not limited to:
1. Strict conformance to Dulux directions for use is a prerequisite for getting the warranty. The Dulux Weathershield PowerFlexx or Dulux Weathershield or Dulux Inspire Exterior must have been applied on properly prepared surfaces/application (in accordance with Product Data Sheet or product label) and manufacturer’s instruction of painting system (in accordance to Product Data Sheet or product label) to avail Warranty.
2. The paint applied must be unadulterated Dulux Weathershield PowerFlexx, Dulux Weathershield and/or Dulux Inspire Exterior. AkzoNobel reserves the right to inspect the product at the site at any time and take samples for testing/analysis in its laboratory at any factory site or at such other laboratory as may be considered desirable, if required. In the event the Product is found to have been adulterated, this Warranty will be null and void.
3. The substrate should not be affected by water leak or constant dampness. Moisture content on the wall must not exceed 15%, as per reading of the protimeter.
4. The Warranty does not cover peeling in conditions where the substrate/building material is excessively powdery or loosely adhering.
5. This Warranty does not apply to fungus/algae growth caused by leakages from structural/plaster defects and water proofing defects, inadequate or improper surface preparation, from constant dampness around and within the walls including those caused by air conditioning and excessive water collection as well as from high moisture retention areas such as plantation and vegetation areas.
6. The Warranty shall not cover any paint defects arising from structural faults or movements, acts of God, job damage or excessive accumulation of atmospheric dirt, stains and/or other factors beyond the control of AkzoNobel.
The applicability of the Warranty commences after the painting job has been completed and the paint has dried completely, subject to the timeframe for application mentioned in point 3 above.
The Warranty covers only the replacement of the Dulux Weathershield PowerFlexx, Dulux Weathershield or Dulux Inspire Exterior paints (as applicable) as per the material consumption on the affected area only (the material consumption shall be calculated based on the stated product coverage in the Product Data Sheet or product label). Compensation excludes any claim for labour cost or other costs in respect of the original or replacement product. In no case shall the liabilities undertaken by AkzoNobel within the scope of this Warranty exceed replacement value as per the aforementioned calculation.

The replacement / claim liability will diminish as per the table below:

Year from date of application	Dulux Weathershield PowerFlexx	Dulux Weathershield	Dulux Inspire Exterior
1^st Year	100% of the defect area	100% of the defect area	100% of the defect area
2^nd Year	100% of the defect area	100% of the defect area	100% of the defect area
3^rd Year	100% of the defect area	100% of the defect area	100% of the defect area
4^th Year	100% of the defect area	100% of the defect area	50% of the defect area
5^th Year	100% of the defect area	100% of the defect area	30% of the defect area
6^th Year	50% of the defect area	50% of the defect area	10% of the defect area
7^th Year	45% of the defect area	30% of the defect area
8^th Year	40% of the defect area
9^th Year	30% of the defect area
10^th Year	20% of the defect area
11^th Year	15% of the defect area
12^th Year	10% of the defect area

Registration of the Warranty:
1. To qualify for the Warranty, registration must be submitted within one month from date of purchase / receipt at https://ewarrantyv2.rewardssolution.com
2. The following are the mandatory documents / information required to register for a valid Warranty:
  - Details of painted house/site owner: Name, mobile #, email, painted house/site address
  - Details of retailer store where the purchase made: Name, address
  - A clear copy of printed purchase receipt showing the details of the Selected Product(s) that were purchased, the product(s) that used for surface preparation (appropriate Primer or Sealer), the date of the purchase, the price paid for the Product(s).
  - Before and after photo of exterior walls painted.
3. Upon successful registration, an approved digital e-warranty document will be issued to the customer via email.
Claim submission of the warranty:
1. The customer must submit the approved digital e-warranty document to customercare.my@akzonobel.com, with required documents/information as below:
  - Email & contact number for communication purposes.
  - Details of the problem being faced, including details of the Selected Product(s) applied such as brand name, colour code/name, area of the affected surface.
  - At least 3 pictures in the following prescribed format clearly depicting the issue:
    - One Long shot (10 ft distance or more)
    - One close shot (3–5 ft distance)
    - One at any other angle that helps in showing the issue in a clear way
2. After the claim is registered following the above procedure and all required details, an AkzoNobel representative may be sent to assess the painted area to verify that the claim is based on a bona fide purchase of a Product(s) and to ensure that the Product(s) and its application meets the conditions required for the warranty to apply.
3. Notwithstanding anything above, we accept no responsibility for claims that are incomplete, invalid, illegible, or delayed. In such cases AkzoNobel will be constrained to close the customer request/claim if incomplete, ineligible or inaccurate.
4. Upon establishing the defect and validation of the claim by AkzoNobel, the compensation will be made from the same retailer/store where it was originally bought. It will be the responsibility of the customer to arrange for logistics, at its cost, for the replaced product from the dealer/store to the relevant site.
5. We reserve the right to reject a claim if we have reason to believe that there is misrepresentation, or the claim is fraudulent or is in violation of any of these Terms and Conditions (“T&Cs”).
6. No third party or joint submissions shall be accepted.
AkzoNobel shall not be liable or responsible for any loss/ consequential loss arising from any paint defects.
The Warranty shall be limited only to the extent of providing the Product(s) to the extent of defect can be established. AkzoNobel shall not be responsible for any other material, product or expenses of any nature.
Claims not made in accordance with these T&Cs will be deemed invalid. If a claim is refused because the terms of the Warranty, in AkzoNobel’s sole opinion, have not been met, AkzoNobel’s decision shall be final and binding.
If any provision in these T&Cs is found to be invalid, unlawful or unenforceable in any court or competent authority, the provision shall be deemed not to be part of the T&Cs and it shall not affect the enforceability of the rest of the provisions of the T&Cs, and the Parties shall negotiate in good faith to modify this Warranty to effect the original intent of the Parties as closely as possible in a mutually acceptable manner in order that the transactions contemplated herein are consummated as originally contemplated to the greatest extent possible.
We reserve the right to withdraw, amend or terminate the Warranty without notice. All claims made in accordance with these T&Cs and made prior to the Warranty being withdrawn, amended, or terminated will still be honored.
No cash or alternative to the compensation shall be provided.
This Warranty constitutes the sole and entire liabilities of AkzoNobel as a result of any default or claim arising out of or in connection with the defects set out in point 4. All warranties, representations, conditions and terms (including any implied warranties of merchantability and fitness for a particular purpose) on the matters mentioned above are explicitly excluded to the fullest extent as permitted by law, whether they are express or implied, written or oral.
The reference to “We” or “AkzoNobel” under these T&Cs shall mean Akzo Nobel Paints (Malaysia) Sdn Bhd.
AkzoNobel, or AkzoNobel logos such as that of Dulux, ICI Roundel, Flourish, Let's Colour, distinctive colour names and liveries are trademarks of the AkzoNobel group ©AkzoNobel 2018.
The customer care telephone number is: 1800-88-9338 (Mon–Fri, 9am–5pm) or email: customercare.my@akzonobel.com

Product Usage Guide

Exterior Wall Paints

High humidity, heavy rainfall and hot sun are all conditions that attack paintwork, causing problems like fungus and algae growth, cracking and peeling, or chalking of the surface.

To safeguard your peace of mind, Dulux offers protection for your exterior walls.

To learn more about the protection/warranty, please click here.

Dulux Weathershield Powerflexx

Discover more

Dulux Weathershield

Discover more

Surface Preparation
Problems & Solutions

Before you use

1REMOVE RESIDUE
- Remove any loose paint or powdery residue with a stiff fiber brush under running water or a high pressure water jet.
2TREAT AFFECTED AREAS
- Use Dulux Fungicidal Wash (A980-19260) on mould, lichen, algae or moss.
3ENSURE DRY WALL
- Ensure the wall is dry (Protimeter ≤ 16%) before painting.
4CLEAN SURFACE
- Surface must be clean, dry, and free from defects, dirt, grease or wax.

Recommended Painting System:

Prepare with one coat of Dulux Weathershield Primer / Sealer and overcoat with minimum two coats of Dulux Weathershield Powerflexx™ / Dulux Weathershield™;.

Before you paint

Performance depends on applying 2–3 coats to a sound, properly prepared surface. Below are common defects and solutions.

Problem 1

High-pressured water jetting (1,500 psi) is compulsory. Dry, then 1 coat Dulux Weathershield Primer Adhesion Promoting (A579-15222) before 2 coats of Dulux Weathershield Powerflexx™ / Dulux Weathershield™.

Problem 2

High-pressured water jetting (1,500 psi) is compulsory. Dry, then 1 coat Dulux Primer Adhesion before 2 coats.

Problem 3

Jet wash to remove algae/fungus. Dry, treat with Dulux Fungicidal Wash (A980-19260), then apply 2 coats of Dulux Weathershield Powerflexx™ / Dulux Weathershield™.

Problem 4

Ensure thoroughly dry. Apply 1 coat Dulux Weathershield Sealer Alkali Resisting (A931-18177), then 2 coats.

Dulux Painting System Guide:

A clean and dry surface must be prepared with one coat of Dulux Weathershield Primer / Sealer and overcoat with minimum two coats of Dulux Weathershield Dulux Powerflexx / Dulux Weathershield

Primer / Sealer

1 Coat

Apply TopCoat

2 Coats

Product Usage Guide

Exterior Wall Paints

High humidity, heavy rainfall and hot sun are all conditions that attack paintwork, causing problems like fungus and algae growth, cracking and peeling, or chalking of the surface.

To safeguard your peace of mind, Dulux offers protection for your exterior walls.

To learn more about the protection/warranty, please click here.

Dulux Inspire™ Exterior

Discover more

Surface Preparation
Problems & Solutions

Before you use

1REMOVE RESIDUE
- Remove any loose paint or powdery residue with a stiff fiber brush under running water or a high pressure water jet.
2TREAT AFFECTED AREAS
- Use Dulux Fungicidal Wash (A980-19260) on mould, lichen, algae or moss.
3ENSURE DRY WALL
- Ensure the wall is dry (Protimeter ≤ 16%) before painting.
4CLEAN SURFACE
- Surface must be clean, dry, and free from defects, dirt, grease or wax.

Recommended Painting System:

Prepare with one (1) coat of Dulux Exterior & Interior Wall Sealer for new or normal surfaces, or one (1) coat of Dulux Weathershield Primer for powdery walls, and overcoat with minimum two (2) coats of Dulux Inspire™ Exterior.

Before you paint

Performance depends on applying 2–3 coats to a sound, properly prepared surface. Below are common defects and solutions.

Problem 1

High-pressure water jetting recommended. Dry, then 1 coat Dulux Weathershield Primer™, followed by 2–3 coats of Dulux Inspire™ Exterior.

Problem 2

High-pressure jet, dry, then 1 coat Dulux Weathershield Primer™, then 2–3 coats of Dulux Inspire™ Exterior.

Problem 3

Remove growth with high-pressure water. Dry, treat with Dulux Fungicidal Wash (A980-19260). Optionally 1 coat Dulux Weathershield Primer, then 2–3 coats of Dulux Inspire™ Exterior.

Problem 4

Ensure thoroughly dry. Apply 1 coat Dulux Exterior & Dulux Interior Wall Sealer or Dulux Weathershield Sealer, then 2–3 coats of Dulux Inspire™ Exterior.

Dulux Painting System Guide:

A clean and dry surface must be prepared with one (1) coat of Dulux Exterior & Interior Wall Sealer for new or normal surfaces, or one (1) coat of Dulux Weathershield Primer for powdery walls, and overcoat with minimum two (2) coats of Dulux Inspire™ Exterior.

Dulux Weathershield Powerflexx

Dulux Weathershield

Dulux Inspire™ Exterior

Welcome to Dulux Warranty Registration Portal

Register your warranty by following these steps:

Step 1 : Choose

Step 2 : Register

Step 3 : Monitor

Step 4 : Check

Choose your product:

Personal Details

Shop Details

Work site Address

Painter Details

Receipts

Surface Preparation

Topcoat Purchased*

Surface Preparation

Topcoat Purchased*

Note!

Attach Receipts*

Note!

Before Photos

After Photos

Product Usage Guide

Exterior Wall Paints

Dulux Weathershield Powerflexx

Dulux Weathershield

Before you use

Recommended Painting System:

Before you paint

Problem 1

Problem 2

Problem 3

Problem 4

Dulux Painting System Guide:

Primer / Sealer

1 Coat

Apply TopCoat

2 Coats

Product Usage Guide

Exterior Wall Paints

Dulux Inspire™ Exterior

Before you use

Recommended Painting System:

Before you paint

Problem 1

Problem 2

Problem 3

Problem 4

Dulux Painting System Guide:

Sealer/Primer

1 Coat

Apply Topcoat

2 Coats

Watch the step-by-step Dulux E-Warranty Registration Submission Guide

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